Reeforma — Support

Something not working, or a question about your account? Write to support@reeforma.app.

We answer within two business days. To save a round trip, tell us:

Common questions

I paid for PRO but the App still shows it as locked

Open the PRO screen and tap Restore purchases, with the device signed in to the Apple Account that paid. If you also have a Reeforma account, signing back in brings PRO with it.

If it still does not unlock, email us with the date of purchase and the Apple Account email, and we will sort it out.

How do I cancel my PRO subscription?

Through Apple, not through the App: Settings → your name → Subscriptions → Reeforma → Cancel Subscription. Cancelling stops future charges; PRO stays active until the period you have paid for ends.

We cannot cancel a subscription for you — Apple holds the transaction.

I want a refund

Refunds are issued by Apple, not by us. Request one at https://reportaproblem.apple.com, signed in with your Apple Account.

I deleted my account — why am I still being charged?

Deleting your Reeforma account removes your data, but the subscription lives in your Apple Account. Cancel it separately, as described above.

I lost my progress after reinstalling

Progress is saved to your account, not to the device. Sign in with the same method you used before and it will come back. If you never created an account, progress was stored only on the device and cannot be recovered — this is why the App offers to save your progress at the end of onboarding.

The sign-in code never arrived

Check the spam folder. Codes expire after a few minutes, so request a new one if it has been sitting a while. If nothing arrives at all, email us from the address you are trying to use.

I signed in with Apple using "Hide My Email" and want to change my email

The relay address is managed by Apple: Settings → your name → Sign in with Apple → Reeforma. We only ever see the relay address, so we cannot change it from our side.

How do I delete my account and all my data?

Profile → Settings → Delete Account. This removes your account and all of your progress immediately and permanently. It cannot be undone. Remember to cancel an active subscription separately.

My streak disappeared

Streaks advance when you complete a lesson, a task, or study time on a given day, and reset if a day is missed. Streak freezes are spent automatically — one per missed day — but only if you have enough of them to cover the whole gap. If your streak vanished on a day you definitely studied, email us and include the date.

Can I change the app language?

Profile → Settings → Language. Reeforma is fully available in English, Russian, and Spanish.

How do I turn the daily reminder off?

Profile → Reminders, or revoke notification permission in iOS Settings. Reminders are scheduled on your device and never leave it.

Are the certificates official?

No. A certificate records that you completed a course in Reeforma. It is not an accredited or professionally recognised qualification.

Report a privacy concern

Requests about your personal data — access, correction, deletion, a copy of your data — go to support@reeforma.app. We answer within 30 days. See the Privacy Policy for the full picture.

Kyrylo Khmelevskyi · support@reeforma.app